Due to poor connectivity recently from our ISP we have decided to move our broadband service. I'm sure if you've done this you'll know what a right royal pain in the ass it is, but tonight Virgin Media's live chat representative have scrapped the bottom of the barrel for customer service. Not the biskit barrel obviously as all things are sweet there, but the customer service and dodgy website barrel.
Whilst on "live chat" with "Emma", our questions were not answered, we were told to ring a free number that isn't free...and is closed, and cut off without a chance to ask anything else. To put it politely there is not a cat in hells chance that they will be getting our business. I just don't get why it's so bloody hard to get customer service right.
I am sorry to rant on my blog. It's something I don't normally do, but I am sooo angry. It's the little things that make life big, and it's the little things that make a difference. Well done Virgin for getting it so wrong.
So, who gets your poor service award then?